After seeing a deal pop up on the 2017 sierra Denalis I contacted my local dealership about a truck in stock. I was told I needed to come in asap to secure the vehicle. So I took off work to get down there. As paperwork was being completed the car was off being detailed. After paperwork was complete I took possession of vehicle and went off to work. After further inspection I realized there was chips in the paint and damage to the bumper. After reaching out I was told it could be 'touched up' or repainted the panel and bumper but would not match. I am extremely disappointed and feel cheated. This has yet to be resolved and from salesman to owner I'm being told it will be made right. At this time I am hopeful it will be resolved but being given a damaged vehicle that has to be repaired is completely unprofessional and has ruined my my new car experience. This is my fourth GMC Sierra and depending on resolution may be my last.
Thank you for taking the time to write about your experience, Christopher. We are sorry you are not satisfied with your recent purchase experience, your satisfaction is extremely important to us. I will be informing the Sales Manger and we will be contacting you soon. We look forward to showing you how important you our to our Boulevard family, Mr. Holderbaum.
I went in for CEL but it cleared before I got there. I had the oil changed and tires rotated invoice states tires were done but they were not. I also mentioned that the engine stalls and hesitates but that was not addressed
Thank you for taking the time to write about your recent experience, Mr. Angulo. We are sorry to hear you were not completely satisfied with your visit, your satisfaction is extremely important to us. When something is stated on the invoice, it is because it was done. If for some reason it slipped through, we would be more than happy to take care of that as soon as possible. Please contact your service adviser at your earliest convenience. We look forward to assisting you in the future so we can show you how important you our to the Boulevard family.
Congratulations on your new 2017 GMC Sierra, Carlos, and welcome to the Boulevard family. Thank you for taking the time to write about your recent purchase experience and please let us know how we can be of assistance in the future.
Had a part that needed to be replaced and thought it should have been under warranty. Service rider David claimed it was not. He kept saying 36000 miles. But I Have 100023 7 year. Looked at my warranty book and the part does not say it is not covered. Sent letter an invoices and a copy of warranty to GMC.
I will send this over to our service manager to see if he can look into it and go over it with you. Your complete satisfaction is extremely important to us. Thank you for trusting us with your 2013 GMC Sierra and for your business.
I love coming to this dealership location for the services and they always do a great job on my car but this recent time they didn't add air to one of my tires that was low and I think they did not do an oil change on my truck because I just notice there was no sticker of proof on my windshield
Thank you for taking the time to write about your recent experience at Boulevard GMC, Mr. Baraja. We want to assure you that when you pay for an oil change, you receive an oil change. Sometimes, the technician may forgot to add the sticker to the window. At your earliest convenience, please contact your service adviser, we can make sure to get a sticker out to you. Thank you for your continued business.
The sales representative (Phil) was thorough, very professional and understood my wants and needs better than any other dealer I've visited recently. The sales team at Boulevard GMC worked out a deal I could not pass up. It was both of us getting what we wanted and being honest with each other. Of course having one of the best trucks did not hurt either. Thanks guys for getting me what I wanted.
Thank you for taking the time to write about your experience, Mr. Burns. While an appointment is recommended, if we can, we work hard to fit everyone in our schedule. We understand that sometimes service needs immediate attention. We appreciate your continued business.
Little uptight about items are not returned to proper position. Car tire pressure checking was left on it freaked out due to previous experience with engine and I had basically just left dealership. Need reliable car due to special needs grandchild that I care for
Mary, Thank you for letting us know about your recent experience. We will make sure to remind the techs to reset the tire pressure light after filling the tires. Your complete satisfaction is extremely important to us. Thank you and we appreciate your continued business.