Your sales team was great Brenda Castro did her job but your finance manager left a lot to be desire she could of killed all of Brendas hard work .Jane Griffin not a people person and should not be dealing with customers !.
Thank you, Elizabeth, for taking the time to write about your recent purchase experience. Hearing from our customers allows us to continually improve the level of service we give. Congratulations on your new vehicle and I will make sure to let Brenda read your review. Please let us know how we can be of assistance in the future.
I went in for a oil change and tire rotation. As soon as i said i was a walkon they ask me (are u sure y want to wait its a 3 to 4 hr wait) at least 3 times by 2 different service advisors trying to scare me off i assume. So i waited 3 hrs later they come to say a screw broke off your tire it was rusted, so I ask to see it and it had no rust a piece from the top was broken and the other screws had no rust. I think they didn't lower the car enough and let the weight of my tires (24 in rims) rest on that top screw and broke off from the tip. But i still told them to go ahead and replace it for another $75. So they tell me its finished i pay get in the car my hub cap plate is in the center console, so i get off to try and screw it on i notice my rim has a oversized lug nut! Please note i thought it was a drill piece that i thought was left from the drill. So i brought to there attention that i need that fixed because neither the mechanic,porter or advisor communicate that to me. My wife made a complaint to the gm ( he wss amazing) but referred us to the service manager who called a 4 days later and told my wife they had no fault " So what do you want us do about it"said Frank Martinez. Really professional, wow! Long time customers we started there with are first purchase in 03 Pontiac Gram Am. I use to compare others dealerships to Boulevard because of your amazing customer service and even new your advisors name now its some one new every time im there. They are giving yiur dealerships a bad rep. My first choice was to explain my bad experiences with you hopefully to turn it around . Now i will take it to social media.
The employees at Boulevard Buick in Signal Hill have the BEST customer service. Their technicians do great work and do their best to get you serviced quickly. Gilbert and Karen (Service Advisors) are the best!
Hi, we're happy you found our staff to be so supportive during your experience here at Boulevard Buick/GMC. Your satisfaction is important to us, so we want to sincerely thank you for choosing our team for your vehicle needs.
I would say it was a great experience, everyone is very friendly there always. The only thing that is when I asked about the extended warranty the gentleman just told me that the finance department would handle that but did not give me a name or any direction as to where I should go. I just felt that as a customer service person, he could have been a little forward on this. However, other than that, I am good with the service. Thank you