Customer Reviews

Your sales team was great Brenda Castro did her job but your finance manager left a lot to be desire she could of killed all of Brendas hard work .Jane Griffin not a people person and should not be dealing with customers !.

Very professional and prompt.

I went in for a oil change and tire rotation. As soon as i said i was a walkon they ask me (are u sure y want to wait its a 3 to 4 hr wait) at least 3 times by 2 different service advisors trying to scare me off i assume. So i waited 3 hrs later they come to say a screw broke off your tire it was rusted, so I ask to see it and it had no rust a piece from the top was broken and the other screws had no rust. I think they didn't lower the car enough and let the weight of my tires (24 in rims) rest on that top screw and broke off from the tip. But i still told them to go ahead and replace it for another $75. So they tell me its finished i pay get in the car my hub cap plate is in the center console, so i get off to try and screw it on i notice my rim has a oversized lug nut! Please note i thought it was a drill piece that i thought was left from the drill. So i brought to there attention that i need that fixed because neither the mechanic,porter or advisor communicate that to me. My wife made a complaint to the gm ( he wss amazing) but referred us to the service manager who called a 4 days later and told my wife they had no fault " So what do you want us do about it"said Frank Martinez. Really professional, wow! Long time customers we started there with are first purchase in 03 Pontiac Gram Am. I use to compare others dealerships to Boulevard because of your amazing customer service and even new your advisors name now its some one new every time im there. They are giving yiur dealerships a bad rep. My first choice was to explain my bad experiences with you hopefully to turn it around . Now i will take it to social media.

Phil ferhle is great

The employees at Boulevard Buick in Signal Hill have the BEST customer service. Their technicians do great work and do their best to get you serviced quickly. Gilbert and Karen (Service Advisors) are the best!

Tim was very profetional and knowlegebal salesman

I stopped in without making an appointment and was still able to get my vehicle serviced within an hour. Excellent service as always!

Service representative was knowledgeable and courteous

I like the dealership.

Very professional service.

Repair specialist was able to get my car in quickly...took a few days for repair but that was due to dealership having to order a part for repair.

Everyone was friendly and straight to point.

Karen was great and helped me from the minute i arrived!!

Karen in service is awesome and very helpful. Excellent service. I will be back.

A very considerate and dignified experience.

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I would say it was a great experience, everyone is very friendly there always. The only thing that is when I asked about the extended warranty the gentleman just told me that the finance department would handle that but did not give me a name or any direction as to where I should go. I just felt that as a customer service person, he could have been a little forward on this. However, other than that, I am good with the service. Thank you

I was treated great the service was great.

Very Courteous efficient and professional awesome experience