The service guys were rude and my oil change was not timely and nothing was explained to me regarding my truck although I may not be getting the work done there. Things have truly changed since Bill has gone.
Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We'd like the opportunity to turn your experience around. Please reach out to us at (562) 726-2905 at your earliest convenience so we can explain/answer any questions you may have and to discuss how we can turn this experience into a positive one.
Customer service was fine; however, my truck's brakes are now worse than they were originally. As I told the customer service agent that made my appointment and the gentleman that helped me the day of the service, my brakes only encountered this issue (hard to press/not stopping) three times in the last year and ALL three times were when i was parking. I took a road trip after I got my brakes preprogrammed for this issue (or whatever they did) and the problem is worse now; my brakes were difficult to use everytime I was parking and when I was driving in traffic. I'm extremely concerned now that it is happening when I'm driving!
We are disappointed to hear that you did not have a more positive experience with us at Boulevard Cadillac. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (562) 726-2905. We look forward to hearing from you.
I bought a lemon. 13 problems and rising not one thing fixed and I’ll have had my truck almost 1 year now. Trying to have GM buy back the truck so I can get another but that is not going very well. Very frustrating and upsetting. These problems I have with the truck have been photographed and videotaped so they have proof that the problems have been occurring but I get the same answers that it doesn’t matter what’s on tape if they don’t see it themselves.
Hi, thank you for taking the time to leave us your honest feedback. We, unfortunately, do not have the authority to deem something a lemon. Everything you stated is something with GM and not our dealership. We will continue to work with you to help you with your current vehicle as your satisfaction is extremely important to us. Thank you!
We would never! That is something we strive daily to ensure everyone of our customers leave with the same feeling! We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need anything else from us, please feel free to give us a call or stop by. Have a wonderful day!
Karen took care of everything!!I can always depend on her with whatever I need! She always calls me back in a timely manner and makes sure everything in complete and I order b4 I pick up my vehicle (this way no time is waisted). Karen is the 1st person I ask for when I need a service.
Not bad, but not good. We had to call them for updates on our vehicle. Also, the main reason for the visit was to get our CPO Yukon Denali paint fixed. We were told that paint issues should be covered under our CPO warranty. But this required a decision from GM Corporate, who decided not to honor the CPO warranty and left us to pay out of pocket for the faulty paint work. It would have been nice of the dealer, who has seen multiple vehicles with similarly bad paint, stand up for the customer. Instead they just stood by in silence.